「MAVIC AIR 2 Care Refresh」

OTG OnTheGo Limited offering you MAVIC AIR 2 Care Refresh – a comprehensive and reliable service plan that allowing you to enjoy your DJI product with greater peace of mind wherever you go.
Once MAVIC AIR 2 Care Refresh is bound to your drone, two replacement units will be provided in one year for accidents, such as water damage or collision, letting you fly with peace of mind.
Please read the terms and conditions, by purchasing MAVIC AIR 2 Care Refresh, you acknowledge that you have read, understood, and agreed to these terms.

If your MAVIC AIR 2 meets one of the following criteria, you may scan the QR Code provided below and activate MAVIC AIR 2 Care Refresh service:

1. Brand new and un-activated product (valid for the product that supplied by OTG only)
2. MAVIC AIR 2 that activated within the last 48 hours and without any damage (valid for the product that supplied by OTG only)

* MAVIC AIR 2 Care Refresh service provides you with two replacement units within one year. There will be a charge of HKD$569 for the first replacement, and HKD$669 for the second one. The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.

※ When applying MAVIC AIR 2 Care Refresh service, the aircraft (full body), gimbal, camera, propellers, and battery (1 pc) must be provided

※ Replacement available time will be depending on shipment schedule and provide by OTG

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Please read the below terms and conditions of MAVIC AIR 2 Care Refresh service, by purchasing MAVIC AIR 2 Care Refresh, you acknowledge that you have read, understood, and agreed to these terms:

※ To make sure that your aircraft can enjoy the flyaway replacement service (if applicable), please enter [Profile] – [Device Management] in the app to bind your DJI account with the aircraft in advance, and also to bind the remote controller. The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.

※ Valid for MAVIC AIR 2 that purchased from authorized resellers of OTG only, and the drone has no damage before activation

※ The MAVIC AIR 2 Care Refresh is available for sale at OTG or authorized resellers of OTG, it must be bound to MAVIC AIR 2 that supplied by OTG, and valid in Hong Kong only.

※ When applying MAVIC AIR 2 Care Refresh service, the aircraft, gimbal, camera, propellers, and battery must be provided

※ The replacement service will not be provided if this MAVIC AIR 2 Care Refresh is used to MAVIC AIR 2 that NOT supplied by OTG, it is the customer’s liability to bear any loss or charges caused.

※ Please bind MAVIC AIR 2 Care Refresh to the drone within 48 hours once your MAVIC AIR 2 is activated, otherwise you will not be able to enjoy the service of MAVIC AIR 2 Care Refresh. Any loss or charges caused is not under the liability of OTG, return or refund will not be allowed.

※ If there is any question regarding login, version, or serial number of the product, please feel free to contact our service team. Kindly provide us with the serial number and proof of purchase of your MAVIC AIR 2 when you contact us.

※ MAVIC AIR 2 Care Refresh includes two replacements. If you claim for replacement of your product twice, OTG shall be considered to have fully executed the MAVIC AIR 2 Care Refresh service. The MAVIC AIR 2 Care Refresh service will then be terminated.

※ Replacement available time will be depending on shipment schedule and provide by OTG

※ It takes time to deliver your order after payment is confirmed, please make sure there is sufficient time to bind the MAVIC AIR 2 Care Refresh.

MAVIC AIR 2 Care Refresh does not cover the following:

1.) The date when you apply for the replacement is not within the period of validity of your replacement service.

2) The replacement times have been used up.

3) The part is not covered by the replacement service.

4) MAVIC AIR 2 that not supplied by OTG or damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.

5) Some or all of the parts that are covered by the replacement service are lost.

6) Some or all of the parts that are covered by the replacement service have been stolen, looted, or discarded.

7) Damage caused by flights in unsuitable conditions.

8) The product is damaged deliberately.

9) The product is damaged directly or indirectly by natural disaster, war, military action, riot, coup, treason, terrorist activities, etc.

10) Technical enhancements or performance improvements for your product provided at an extra fee.

11) Damage caused by modifications.

※ Should you have any questions, please contact OTG OnTheGo Limited, the exclusive distributor of DJI in Hong Kong, via tel: +852 3700-5700.

If you would like to bind the MAVIC AIR 2  Care Refresh service, please visit http://support.dji.com/care/active

Tips: 

Replacement fee (Mavic Air 2): An additional replacement fee needs to be paid when using the replacement service. The replacement fee depends on the type of accident and the number of accidents which have previously taken place. DJI products specified in these clauses have a total of 2 times of replacements available.

For example: Within the period of validity, your product has accidents as follows: Flyaway – Damage, and therefore, the replacement fees are HKD2,899 and HKD669, respectively.

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Login information
Activation Code︰ XXXXXXXXXXXXXXXX ( Step 2 for Activation )
Serial number of Activation Code︰ DXX-XXXXXX-XXXXXXX

OTG Customer Service Center Address︰Unit 1-9, 8/F., Global Gateway Tower, No. 63 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong (Exit B1, Lai Chi Kok Station)
Business Hours ︰Mondays – Fridays: 09:30 ~ 18:30 | Closed on Saturday, Sunday & Publish Holiday
Tel︰+852 3700-5700
Email︰ [email protected]

In case of any dispute, the decision of OTG OnTheGo Limited shall be final.

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